Help

Short answers to the questions we get most. If yours is not here, write to support@unlayers.com with the email you used at checkout and we will sort it out.

Credits and plans

What does one credit do? It converts one image into editable layers. Editing, saving, duplicating and exporting a converted project never use credits. The free demo on the home page uses none either.

Credit pack or plan? The pack is a one-time purchase of 10 credits that never expire; it suits a single job. Plans renew monthly or yearly and cost less per image; their credits arrive in full at the start of each period and expire when it ends. Prices per image are shown on every card in the pricing section.

Do unused plan credits roll over? No. Each period starts with a fresh balance. Pack credits are separate and keep.

Can I switch plans? Yes, from “Manage billing”. An upgrade or downgrade starts at the next billing date; your current price and credits stay until then.

Payments and refunds

How do I pay? Through Stripe, with a card or PayPal, in the currency shown for your country. No account is needed: paying creates one for you on this device.

Can I get a refund? Unused credits from a purchase made in the last 14 days are refunded on request. Credits already used for a conversion are not, because the result is delivered immediately. If a result is clearly unusable, tell us within 14 days and we return the credit or refund it. Details are in the terms.

Where are my invoices? “Manage billing” → “Payment methods & invoices” opens your Stripe billing portal.

Cancelling

Open “Manage billing” and choose “Do you want to cancel your subscription?”. Renewal stops; access and remaining credits continue until the end of the paid period, and nothing further is charged. You can resume before the end date.

Your images

Who can see my uploads? Only you, through your account. The image is sent once to our processing provider to be split and the layers are copied straight into our own storage. We never use your images for anything else.

How do I delete them? Delete the project in your workspace, or email us to delete your whole account. The privacy policy lists what we store and for how long.

When a conversion goes wrong

It failed. The credit comes back automatically and the project shows the failure. Try again with a cleaner or larger image.

It is taking long. Most conversions finish in a few minutes. You can leave the page; we email you when it is ready. If nothing arrives within an hour, write to us with the project name.

The layers look wrong. Busy photos, text over fine detail and overlapping elements are the hard cases. Fonts are matched to the closest catalogue font, not the exact original. Small fixes in the editor usually get you there; if not, tell us within 14 days.

Account and sign-in

I paid on my phone, how do I use my credits on my laptop? Sign in there with the same email. If you have not set a password, use “Forgot password” to receive a code.

Google sign-in does not open. Inside the Instagram or Facebook browser Google blocks the pop-up. Use email sign-in there, or open the page in Safari or Chrome.

I did not get the code email. Check spam, then request a new code; codes expire after 10 minutes.

Contact

support@unlayers.com · NOWAY MOBILE OÜ, Tornimäe tn 5, 10145 Tallinn, Estonia